Help Center
Answers to common questions. Can't find what you need? Email [email protected].
Getting started
How do I install Volk on my phone?
Volk is a web app, so you don't need an app store. On Android (Chrome), open volk.gg and tap Install when prompted, or open the browser menu and choose Install app / Add to Home screen. On iPhone or iPad (Safari), tap the Share button, then Add to Home Screen. On a computer (Chrome or Edge), click the install icon at the right end of the address bar, or Install Volk in the More menu.
How do I turn on notifications?
Go to Settings → Notifications and allow notifications when your browser asks. On iPhone, install Volk to your home screen first; iOS only allows notifications for installed web apps.
Why does everything look different on my phone and computer?
Volk has a layout designed for phones and one for larger screens, and picks the right one automatically.
Can I bring my posts over from X?
Yes, on a computer: go to Settings → Import from X. Request your archive on X (Settings → Your account → Download an archive of your data), then pick the downloaded .zip. Volk keeps your own posts and photos from the last 3 months (no replies or reposts) with their original dates, and your followers aren't notified.
Posting and comments
How long can a post be?
Up to 1,000 words. The editor shows a counter as you get close.
What can I upload?
Up to 10 photos per post (JPEG, PNG, WebP or GIF), or one video (MP4, MOV, WebM and other common formats), audio file or document. Videos are processed after you publish and appear once they are ready.
Why was my photo or video rejected?
Every upload is checked automatically before it's published, and Volk doesn't allow nudity or sexual content (see the Community Guidelines). Swimwear and similar content is fine. If you think the check made a mistake, email [email protected].
Who can see my posts?
Your posts are public by default. You can change who can see your content and who can contact you in Settings → Privacy.
What is a sensitive post?
Mark a post sensitive from the editor's ⋯ menu if it contains something people may not want to see without warning, such as newsworthy violence or medical images. Viewers will see a warning before it's shown.
Can I add a photo or GIF to a comment?
Yes: one photo or one GIF per comment, with the buttons next to Send. Tap ⚡ to like a comment; press and hold it for more reactions.
How do I quote a post?
Tap the quote button (the two arrows next to Like) on any post. The editor opens with the post attached; add your own text and publish.
Messages and privacy
Are my messages private?
Direct messages and group chats are end-to-end encrypted: only the people in the chat can read them, not Volk. Encryption turns on once everyone in the chat has opened Volk on an up-to-date app. Groups with more than 100 members aren't encrypted. Photos, videos and voice notes aren't end-to-end encrypted; they're checked for safety like any upload. Chats with official Volk accounts, such as Vex, aren't encrypted either.
What is the messages PIN for?
Set a 6-digit PIN when Volk asks, so you can read your encrypted messages on a new phone or computer. With the PIN, a new device can read your recent messages (roughly the last day); older ones stay on the devices that received them. After 10 wrong tries the recovery key is deleted for your safety.
How do disappearing messages work?
Open the chat's info and turn on Disappearing messages, then choose 1 hour, 24 hours or 7 days. Messages sent after that are deleted from Volk's servers and from everyone's screens when their time is up. In a one-on-one chat either person can change it; in a group, the group's owner; in a community room, the community's owner and moderators. People can still take screenshots, and notifications already shown on a device stay there.
How do I clear or delete a chat?
Open the chat's info and choose Clear conversation. Clear for me hides the history for you only. Delete for everyone permanently deletes it from Volk's servers and every device; it's available to the same people who can change disappearing messages, and the chat shows who deleted it.
Communities
What are communities?
Communities are groups around a shared interest, each with its own feed, rooms (group chats) and moderators. You can join a public community right away; a private one needs a moderator to approve your request, or an invite link. Some rooms are open only to members with a certain rank. Rooms you can see appear in your messages.
Sharing and invites
How do I share a post to X?
Tap the share button on a post and choose Post to X as an image. On a phone, pick X from your share sheet and the image and text go straight into a new post. On a computer, X opens with the text filled in and the image is copied; paste it in with Ctrl+V (Cmd+V on a Mac). The text includes a link to the post on Volk; X shows fewer people posts with links, so you can delete it or put it in a reply.
How do invites work?
Use Invite friends from the More menu on a computer or the You menu on a phone. Links you copy or share from Volk also carry your invite code. People who join through your links count toward the invited number on your profile.
Live streaming
How do I go live?
Open Live, choose Go live, give your stream a title, pick your camera or screen, and press Go live. To use streaming software instead, choose OBS / software: in OBS 31 or newer, set the service to WHIP and paste your server URL, start streaming in OBS, then press Go live and keep the page open.
Are streams recorded?
Only if you turn on Save a replay before going live from your browser (not from OBS). The replay is kept for you and stays private until you publish it.
Where does chat appear?
Live chat appears under the video for everyone watching. Chat follows the same rules as the rest of Volk.
Someone got my stream key. What do I do?
On the Go live page, choose Reset stream key. The old server URL stops working immediately.
Your account
I forgot my password.
On the sign-in page, choose Forgot password and follow the link we email you.
How do I see where I'm signed in?
Go to Settings → Security to see your active sessions and sign out any device you don't recognize.
How do I get verified?
Verification is coming soon. We'll announce it on Volk when it opens. To become an author, see the author program.
Is my personal information shown on my profile?
Your email, phone number, birthday and city are never shown to anyone. Your gender is shown on your profile, and your country only if you choose to show it.
How do I delete my account?
Go to Settings → Account → Actions and choose delete. This removes your profile and content. See the Privacy Policy for how long backups are kept.
Safety
How do I report something?
Use the ⋯ menu on a post or a profile and choose Report. In chats you can report photos and videos; text messages can't be reported because chats are end-to-end encrypted, so block the person and report their profile instead. For urgent safety issues, email [email protected]. If someone is in immediate danger, contact local emergency services first.
How do I block or mute someone?
Open their profile, tap ⋯, and choose Block or Mute. Blocked people can't see your profile or contact you. Muted people won't know, and you just won't see their posts.
Someone is using my photos or pretending to be me.
Report the account from its profile, or email [email protected] with a link to it. For copyright issues, see copyright.